FAQ - Frequently Asked Questions
How do I checkout?
Up, in the right corner of your screen, checkout by clicking on the image of a shopping cart, next to Items.
What if my shopping cart will not add or delete items from my shopping cart?
If your shopping cart will not add or delete items, perform one or more of the following:
- Refresh your browser and try your shopping cart again.
- Completely close the GrindWearUSA website and revisit GrindWearUSA by opening a new window.
- Check your cached cookies and delete files associated with GrindWearUSA shopping cart. Refresh your browser and try your shopping cart again. If you don’t know how to clear cookies please follow these instructions:
- In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.
- If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select about [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.
After completion, try your shopping cart again.
How can I change or cancel my GrindWearUSA order after it has been submitted?
You have just placed your order and have received your order confirmation email. If you need to make any changes to your order, within 30 minutes from the time you place your order, you can change or cancel your order by emailing Grindwearusa@gmail.com or calling 210.740.7460. Please include your order number when emailing or have your order number available when calling.
Haven't received your entire order?
If you haven’t received your whole order, please email Grindwearusa@gmail.com or call 210.740.7460. Please have your order number available.
How can I track my order?
You can track your order by going online to the shipping carrier’s website provided and inputting the tracking number that was given to you after you place your order.
What if I received my order damaged?
GrindWearUSA apologize for any merchandise you received damaged. We reserve a high standard of quality and kindly will exchange the damaged product with a replacement for the same item or provide a full refund. Please email Grindwearusa@gmail.com or call 210.740.7460 and have your order available.
What are my payment options to place an order?
Your payment options are by Credit Card, GrindWearUSA gift-card or a GrindWearUSA coupon.
Why was my order delayed (late) or cancelled?
Your order maybe delayed or cancelled if either of these conditions applies to your order:
* The address and telephone number you provided for your credit card account does not match what your bank has on file.
* You are shipping your order to an address other than your billing address.
You may be contacted by GrindWearUSA’ Customer Service for additional verification. If they are unable to reach you, your order may be cancelled.
Why is there a charge on my card if my order was cancelled?
After GrindWearUSA issues you a refund, the exact amount of time until funds are cleared is determined by your bank or credit card company, so the time in which the funds are available in your account, may vary. Please contact your banking institution.
When will I receive my order confirmation?
After placing an order on GrindWearUSA, you will receive an email confirmation that your order was placed. This confirmation includes:
Please print and/or save this confirmation. It can be used for future reference to check the status of your order.
If you do not see you confirmation from Grindwearusa@gmail.com, within an hour, check your spam folder. Add Grindwearusa@gmail.com for timely communication.
How long does it take to receive my purchase?
It takes about 10 days to receive your purchase. This time includes handling and shipping.
Why should I create a Login account?
Sign-up with GrindWearUSA for easier check –out when you visit Grindwearusa@gmail.com again. You’ll also be subscribed to our newsletter that will inform you of new product additions, special sales and discounts.
How secure is your website?
GrindWearUSA.com is protected by SS/L encryption. SS/L (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. Your information is protected and safe with GrindWearUSA.com. Happy Shopping!
Can I design a T-shirt by submitting my own artwork or logo?
Yes, you can submit your design request by sending email to Grindwearusa@gmail.com or call 210.740.7460 with your name, number, design file and a brief description of your project.
I have a design idea, will GrindWearUSA create it for me?
Yes, Designs will create your design idea with the agreement that GrindWearUSA does your print work. GrindWearUSA does not sell logos and or logo designs singularly. Not to worry though, collectively, GrindWearUSA still offers quality work at competitive industry prices. Send your request to Grindwearusa@gmail.com or call 210.740.7460.
Do you charge for T-shirt design consultations?
No, GrindWearUSA does not charge for T-shirt design consultations. You may request a T-shirt design consultation by emailing Grindwearusa@gmail.com or calling 210.740.7460.
How is my custom design price determined?
GrindWearUSA figures your custom design cost based primarily by determination of the following items:
- The complexity of your design
- Total number of colors needed for printing
- The product you select
- The quantity in your order – (order larger quantities will maximize your savings.)
- Shipping Location
Ready to get a quote, you can submit your design request by sending email to Grindwearusa@gmail.com or call 210.740.7460 with your name, number, design file, the product that you’re interested in and a brief description of your project. We’re ready to get started!
Can I get a sample before I place an order?
Yes, GrindWearUSA does provide design samples for a small fee.
What if my custom order has multiple shipping addresses?
That’s fine, let us know by indicating the ship to addresses, product and quantities in the “Special Instructions” box on the product page. You can also call us within 30 minutes of placing your order with the ship to addresses. Shipping charges will apply. You will be invoiced the cost prior to shipping to each location. A representative from GrindWearUSA will contact.